Tuesday, June 13, 2023

Resilience Tested

Rachel Burnham writes: Back in early February we had a fire in our kitchen and had to call out the fire brigade.  Whilst neither my son or myself were hurt, we have been unable to live in our home since then.  I want to write about this experience and its impact.  I am not writing this looking for help or advice – I have wonderful close friends and family who have been a tremendous support during this time.  Instead, I want to focus on what I am noticing and my reflections on the experience so far.

 

What happened

The fire started with our toaster, one lunchtime. We were eating in another room when the power cut out and when my adult son got up to check the fuse box, he smelt smoke coming from the kitchen.  Although the toaster was not in use at the time, it had still been plugged in and by then the fire was well away – before too long the kettle was in flame and the fire had spread to the top of the fridge/freezer.  Our priority was to get out of the house, call the fire brigade and alert our neighbours from the houses adjourning.  Two fire engines arrived very quickly and they soon had it put out.  It was in many ways a small fire - but it left us with no electricity downstairs, a wrecked kitchen and smoke damage throughout the whole house.    Four months on we are still dealing with insurance, the entire contents of the house is in the process of being destroyed or cleaned and put into storage.  We have just got a date for the work to start and it is likely to be another 10 weeks before we can begin to move back in.

 

Gratitude

We have a great deal to be grateful for!  Neither of us was hurt, the fire was relatively easily contained, the fire brigade were super, we are fully insured and my parents live nearby and were willing and able to take us both in.   My son was able to get extensions for his course work and got caught up and I have been able to work from my parents’ house.  We both get on very well with my parents and as they are both in their late 80s it is great to have the opportunity to spend more time with them.   They have even got me interested in cycling by watching the Giro D’Italia together and I am now keenly looking forward to the Tour de France.


Impact

But of course, this whole experience has had an impact on us.   I would like to share some of what I notice in myself – it does vary a lot from day to day, so some weeks I am fine and some hours or days I am really struggling with it.   

·       Initial shock – In the first few weeks there was the effect of the initial shock and the adrenaline of trying to tackle insurance claims and get settled into our temporary living quarters.  I found sleeping very difficult at this stage and kept waking up either with worry about insurance or smelling smoke.

·       Uncertainty – I am used to working as an independent consultant with a very fluid diary and changing patterns of work, but the aftermath of our fire has generated so much uncertainty and made any planning beyond the immediate exceptionally difficult.  There is uncertainty over big stuff: timescales, what happens next, who is doing what, what the insurance covers, what will need to be destroyed because of smoke damage and uncertainty over small matters – ‘which paper pile did I put the last water bill in?’  One of my notebooks is now entirely given over to lists of fire related business and I have several digital spreadsheets too.

·       Loss of agency/control – I am definitely finding the loss of control a challenge – having other people pack up the contents of my house and having little opportunity to get organised before - for example I keep wondering whether the TV and DVD controls have gone in the same box as the wires for this equipment and a thousand and other similarly small anxieties.  It is also hard not being in my own home – it is 40 years since I last shared a house with my parents – I am used to making the rules.  (There will be a parallel loss for my parents too.)

·       Cluttered mind – I find that my mind is less sharp than usual and also seems much more narrowly focused – at times there is a lot to get your head around and not much energy for anything beyond what has to be done whether work or house-related.  Sometimes weeks go by with no contact at all from insurers/builders etc and then there will be a flurry of communication with multiple decisions needed.

·       Mourning for my home and garden - I am feeling a real sense of loss for ‘our home that was’, particularly since the company started packing up and clearing our house. Not only are there specific things that the fire destroyed, but also furniture that has had to be destroyed due to smoke damage, including some furniture that had come from previous generations.  As many of you will know I love gardening and I have also felt the loss of time in my garden this spring and summer – some of the plants in pots are really suffering from lack of watering during this hot dry early summer – I am not sure that they will survive.   I do know that we will get to unpack in time and will make a new home and this will have its joy, but right now, we are without a home.  I have found myself painting little hopeful boats in rough seas, which expresses some of these feelings.


Two small boats with bright orange and red sails on a rough sea with dark clouds overhead - in ink and watercolour
'Unmoored'


·       Resilience – I have had more colds, viruses and other physical ailments in the last 4 months than since I was two!  I guess I must have less resilience and ability to bounce back.  It certainly feels that way emotionally – I managed to wash a pair of new trousers with pale coloured clothes and dye them all primrose yellow last week – normally I would have taken that in my stride, but this time it felt like a disaster.

 

Self-care

During this time all the usual suspects have been extra important and valuable.  I have been exercising each day, eating lots of healthy food, cooking favourite and new dishes, walking in the park – it has been particularly good to do this with my father, and working on the allotment.  The first time after the fire, that my son and I got to the allotment we felt this huge sense of peace and relaxation – even though we were digging and chopping, so we have made it an essential part of our week.

The other crucial element has been time and contact with close friends with opportunities to share how we are feeling and also do completely different things.  And it was great to get back to painting and drawing regularly after the immediate press of insurance claims. 

 

Reflections

·       One of the things I am reflecting on is what happens to our resilience when we face an extended period of stress and challenging circumstances – when we are in it for the long-haul.  For example, I have a number of friends who are or have been caring for parents who are seriously ill.  I am not sure that we focus sufficiently on the kind of support that people need when resilience is tested over an extended period.

 

·       It is good to talk and share how we feel.  This has been an important message around mental health for many years.  My experience over these last few months has been mixed.  I have great close friends who have listened and I have felt heard by.  I have also sometimes shared something of how I have been feeling at the time and not felt listened to.  It is interesting how quickly many people are to offer advice or remind you to feel gratitude – I have noticed how this has made me feel. I wonder if hearing someone talk about how they are struggling is too hard sometimes for us and so we close it down and make it more comfortable by turning to a positive ‘Be grateful that neither of you were hurt’ or ‘Lucky you, new kitchen!’.   It has made me more conscious of my own behaviour when people are sharing with me. I have been reflecting on the extent to which I really listen and how powerful and healing it can be when someone does.

 

·       We are all different.   One of things that has been said to me and intended as a comfort, is that ‘things can be replaced, but people can’t’.  And at one level this is true.  I have been reflecting on why I have felt so distressed at the thought of various belongings or pieces of furniture being destroyed.  It is because whilst they are just things – together they make ‘home’.  Now that ‘home’ has gone – for us this will be a temporary thing, but for refugees and for homeless people how big and how painful that loss must be?  But it is also about the way that some things become interwoven with your own life story.  For some people photographs are important – I am not a photo person.  Instead, for example, I found myself really upset when I realized that my steamer had been destroyed – it was given to me by my parents when my son was born, so that I could make baby food for him.  Each time I cooked with it, those memories were there and I suppose I had thought I would pass it onto him, perhaps for him to make baby food for a child of his own?   We are all different and what has meaning for us is different too.  We are so quick to see things through our eyes, values and experiences and it is so hard to see them through someone else’s.

 

Rachel Burnham

13 June 2023

I help individuals and organisations to use visuals to think, learn and work more effectively, particularly though using Sketchnoting and drawing.

Wednesday, May 24, 2023

Collection of Sketchnotes from Learning Technologies Exhibition, London |May 2023

 I found lots to interest and challenge me when I spent two days at the Learning Technologies Exhibition at Excel in London in early May. I carefully picked out a few of the very many free sessions to Sketchnote and I am going to be sharing my five Sketchnotes that I created here.


My first pick was a session on Optimizing Learning for the Hybrid Workforce and I chose it because one of the speakers was Fiona Leteney from the analysts Fosway Group. She shared some of the key market trends across L&D field in the use of technology and you will find these captured in my Sketchnote below. The point about poor digital experiences for cohort based courses linked in my mind to a point raised in a later session on Benchmarking about the reduction since 2016 in the use of blended learning - I wonder if they are connected?



My second selection was the always insightful David James, from 360 Learning.  He was talking about the skills challenge that we face and the need within so many organisations to upskill at scale and the particular advantages of doing this when it is hard to recruit for many roles. It makes sense to grow your own and hire from within by building skills. He focused on practical ways to do this by getting subject-matter experts involved - not in developing content as might be expected but by engaging them in solving pressing business problems. Check out my Sketchnote for more details.


My 3rd Sketchnote is of Toby Harris, from Filtered, and his session on 'Applied AI: How to unlock the power of your learning content'. AI was all over the exhibition floor and drew huge crowds to some of the sessions. Toby focused on how AI can be used to solve real problems and specifically Filtered's experience over many years of using AI to make content curation more practical for busy L&D teams needing to create learning journeys or playlists for diverse requirements for colleagues. Manual curation is becoming more and more of a challenge as the range of content materials has grown and expanded along with the different formats of content. The session included a demonstration and fortunately the wifi just about held out for this!




I knew  right away I wanted to Sketchnote this session because it had a winning line up of speakers - Laura Overton,Michelle Ockers, Nahdia Khan and Ross Garner.

The session was marking 20 years of The Learning Performance Benchmark, which is a wonderful tool to aid L&D teams and organisations to gauge the effectiveness of how their organisation is using L&D and provide opportunities for reflection and action as a result. It is free to use and the session include great examples of its use by organisations. The session also included some key insights and trends from the benchmarking tool across organisations. You can access the tool by contacting Mind Tools.


This session was all about how we can transform the way we think and act around delivering business impact in L&D. The speakers were Laura Overton and Bo Dury from Lepaya and they were sharing insights from the Impact Lab's which they have been running with 200+ Learning Professionals. From the experiences of these professionals Laura and Bo have created a wonderful metaphor of the journeys which L&D teams are on to deliver business impact - take a look at my Sketchnote and have a think about your own journey. What do you have in your rucksack that is helping that journey, what might you need to discard and what might you need to pack?

It was great to meet Bo for the first time and to continue the discussion afterwards with Laura and be joined by Paul Matthews and the L&D Detective Kevin M. Yates.






I hope you find some useful morsels in these Sketchnotes to help your thinking and L&D practice. 

Rachel Burnham

24 May 2023

I help individuals and organisations to use visuals to think, learn and work more effectively, particularly though using Sketchnoting and drawing.

Friday, February 3, 2023

If you have lots of complex or detailed information to get your head around or convey to others – why not consider a Sketchnote?



Rachel Burnham writes: Many of us need to digest and make sense of detailed and complex information such as regulations, health & safety requirements, project plans and organisational policies as part of our work.   And having got our own head around this material, need to go on to convey this to others in a meaningful way.

Sketchnoting the key points from this kind of material can help you to get to grips with it.   Creating a Sketchnote is a dynamic process that can help you to step back from the detail and identify the big picture – the main story, if you like. Sketchnoting can help you to identify the most important aspects of the information for your needs and map out how these aspects are connected – arrows, proximity and size are often used to indicate relationships within a Sketchnote.   Sketchnotes are versatile and can make use of a variety of different types of graphics – flowcharts, simple illustrations, diagrams (such as Venn Diagrams or Input/Output Diagrams), cartoons, plus words and even combinations of these.  By playing with different ways of representing the key elements you can discover what best represents this information.  Working visually and on paper is often easier – in a way the paper becomes an extension of your brain.   By Sketchnoting you can set out your own understanding of complex information in a one page format. 

Going through this process in an iterative way can help you to identify your own gaps in understanding and enable you to focus your efforts to get further clarity. 

By making visible your understanding, you can also use this to test out with other colleagues and stakeholders, how your understanding compares to theirs, making it much easier to develop a shared and more rounded understanding of the information and insights from it.

Once you and other stakeholders are happy that your Sketchnote represents a helpful summary of the information, you can use this as a basis for communicating with others.   You could use the Sketchnote as a summary or introduction to the more detailed original information.   A Sketchnote could be used as a talking point within a presentation or learning programme or could be used as a curated resource conveying the key information, with access to the detailed material for those who require it.  

Sketchnotes are often experienced as a more engaging and accessible way into a topic.  And for complex or detailed information they can be computational more efficient because they summarise the material in a single page and so allow people to access the main points more easily.

If you would like to learn to Sketchnote why not book a place at my online ‘Thinking Differently:Introduction to Sketchnoting’ workshop? 

 

Rachel Burnham

3 February 2023

I help individuals and organisations to use visuals to think, learn and work more effectively, particularly though using Sketchnoting and drawing

 

Tuesday, January 17, 2023

Sometimes you don't know what will be useful, until it becomes essential

 

Rachel Burnham writes: I was clearing out some shelves in my office the other day and I came across a notebook with my notes (& pictures!) from when I was first learning to facilitate live online sessions – though back then I called them webinars and was just learning to distinguish webinars and virtual classrooms.  It was 2208/9. 

I started learning about them and how to facilitate online out of sheer curiosity, rather than a need or specific demand from a client.  As a result I was able to suggest to a client that we started to make use of live online sessions as part of a blended approach to the redesign of a programme that I went onto to develop.

When the pandemic began I had 10 years’ experience of designing and facilitating live online sessions.   And I was so glad of this!  And the client had developed its provision by then to offer options for all courses that were either blended or totally online.  It was comparatively easy for them to move over their offerings to a totally live online programme.

Somewhere in between these times, a fellow volunteer for CIPD Manchester, Mike Collins, introduced me to using some new-fangled online meeting tool called ‘Zoom’.  As we found it useful for holding planning meetings in the evenings to bring together our small but dispersed team of volunteers for CIPD Manchester’s L&D work we adopted the practice of using it. It saved us all having to struggle into the centre of Manchester for a short meeting and made it much easier to find mutually convenient meeting times.   Back in 2017, it never occurred to me that I would be using Zoom for hosting most of my professional work, chairing CIPD Manchester committee meetings, painting socials, #LnDCoWork Manchester Christmas Curry and even family Christmas parties.



I started using drawing in my work in about 2015 and found myself developing skills in Sketchnoting, before I had even heard of the term!   Now the majority of my work is drawing and Sketchnoting related and I have even illustrated Gary Cookson’s ‘HR for HybridWorking’ book.  My art teachers from school would be flabbergasted.

Last week in the #LDInsight chat 13/1/23, we were discussing how we could explore the use of AI in our work.  And that made me think back to that notebook I had found earlier in the week.

Sometimes, you just don’t know what will be useful and in what way, until it is essential to have that skill and experience. Message to myself - keep exploring, keep learning, keep experimenting.

 

Rachel Burnham

17 January 2023

I help individuals and organisations to use visuals to think, learn and work more effectively, particularly though using Sketchnoting and drawing.